FAQ – Swiss Tech Awnings

How do we start?

The easiest way to get a price from us is to get in contact with us and then to send some photos of the area that you are looking to cover, and the approximate dimensions. The photos will need to include where the awning is most likely to be mounted so that I can confirm that there is nothing in the way. From there I can give you a very close, if not exact price. If you then choose to proceed, I will plan an appointment with you where I can come out and take the exact measurements, you can choose a fabric from the sample book, I will draw up the order, and collect the deposit all in one trip.

What is the Warranty?

The fabric and frame have a 10 year warranty. The motor has a 5 year warranty. All Warranties are provided by the individual manufacturers. Warranties only apply to manufacturers defects. Damage caused by Misuse or lack of care is not covered. You can find the documentation for the warranties here.

Sattler Fabric Warranty
Sunbrella Fabric Warranty
BAT USA Frame Warranty
AMC Motors Warranty

How do we clean the awning?

The frame is easy to clean. It can be wiped off with a wet cloth, or washed as you would a car. The fabric is best kept clean and not allowing anything to build up on it. The easiest way to do this is to just hose it off several times a year, especially during pollen season. While the fabric is water and mildew resistant right from the start, the water will cling to pollen and dust that build up on the fabric and cause mildew from there. For a more detailed cleaning you can find the directions here.

Sattler Fabric Cleaning Directions
Sunbrella Fabric Cleaning Directions

How much wind can my retractable awning take?

In most conditions, 10 – 15 mph. It depends a lot on the direction of the wind. If the wind is blowing across the awning sideways then it can take more than that without any issue. The problem is when the wind blows directly against the house trying to lift or push down on the awning. I tell customers that the best plan is always to use caution. The awning has the surface area of a boat sail. If the wind can push a boat across a lake at 50mph, what will it do to your house? There is also an optional wind sensor that can be added that will roll the awning in automatically.

How do I change the Battery in my remote?

The remote should have a slide off back cover. There may be a screw securing the cover just so that it does not come off by accident. Once the cover is off its just a matter of removing the old battery and installing the new one. The other most common question is where can you get the battery? I recommend getting them on amazon. Its easier than finding a store with them sometimes. To prevent issues, you should keep a spare battery on hand, or pre-emptively change the battery every few years. You don’t want to be caught with a dead battery, with the awning out, and a storm coming.